Website Terms and Conditions

Effective Date: 05/12/24
Last Updated: 02/06/25

1. Acceptance of Terms

By accessing or using the Fidelis Aero website (www.fidelisaero.com), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website.

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.

2. Website Use & Restrictions

Fidelis Aero grants you a limited, non-exclusive, and non-transferable right to access and use this website for personal and informational purposes only.

Prohibited Activities:

You agree NOT to:

Use this website for fraudulent or unlawful purposes.
Attempt to gain unauthorized access to our servers or data.
Copy, modify, or distribute website content without permission.
Use any automated system (e.g., bots, crawlers) to collect website data.
Upload viruses, malware, or engage in any activity that disrupts website functionality.

Violation of these terms may result in restricted access to the website or legal action.

3. Intellectual Property Rights

All content, design, text, graphics, logos, and software on this website are the exclusive property of Fidelis Aero or its licensors and are protected under copyright, trademark, and other intellectual property laws.

Permitted Use:

You may:

View, download, and print materials for personal use only.

Restricted Use:

You may NOT:

Reproduce, distribute, or use website content for commercial purposes.
Remove or alter any copyright or trademark notices.
Claim ownership over any Fidelis Aero content.

Unauthorized use of website content may result in legal action.

4. Booking & Payment Terms

All flight bookings made through the Fidelis Aero website are subject to availability and governed by our Aircraft Charter Terms and Conditions.

Payment Processing: Fidelis Aero uses secure third-party payment providers. By submitting payment details, you authorize Fidelis Aero to process the transaction.
Refund Policy: All refunds and cancellations are governed by our Cancellation Policy, available on our website.

Fidelis Aero reserves the right to cancel or refuse bookings at its discretion.

5. Privacy & Data Collection

Fidelis Aero collects and processes personal information in accordance with our Privacy Policy. By using this website, you consent to our data collection practices, including:

Use of cookies and tracking technologies.
Collection of personal information for booking and customer service.
Secure storage and protection of personal data.

For more details, please review our Privacy Policy www.fidelisaero.com/privacy.

6. Third-Party Links & Services

This website may contain links to third-party websites. Fidelis Aero is not responsible for the content, security, or privacy practices of external websites.

Third-party services (e.g., payment processors, travel partners) are governed by their own terms and conditions. You acknowledge that Fidelis Aero is not liable for issues arising from third-party services.

7. Disclaimer of Warranties

Fidelis Aero provides this website "as is" and without warranties of any kind.

We do not guarantee that:

The website will be available at all times without interruptions.
Information on the website is accurate, complete, or up to date.
The website is free from viruses or harmful components.

Use of this website is at your own risk.

8. Limitation of Liability

To the fullest extent permitted by law, Fidelis Aero is not liable for:

Any direct, indirect, incidental, or consequential damages resulting from website use.
Loss of data, revenue, or business opportunities due to website errors.
Any unauthorized access to your personal or payment information.

If you are dissatisfied with this website, your sole remedy is to stop using it.

9. Indemnification

You agree to defend, indemnify, and hold harmless Fidelis Aero, its employees, partners, and affiliates from any claims, damages, or expenses arising from:

Your use of this website.
Your violation of these Terms and Conditions.
Any unauthorized access or misuse of Fidelis Aero services.

10. Governing Law & Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Arkansas.

Any disputes shall be resolved through mediation or arbitration in Little Rock, Arkansas, unless both parties agree otherwise.
Users agree to waive the right to participate in class-action lawsuits against Fidelis Aero.

11. Termination of Access

Fidelis Aero reserves the right to terminate or restrict access to this website for any reason, including:

Violation of these Terms and Conditions.
Unauthorized activities such as hacking or scraping data.
Threats to website security or integrity.

Users may also request account deletion or data removal by contacting privacy@fidelisaero.com.

12. Opting Out of Communications & SMS Policy

Marketing & Email Communications

Clients have the right to opt out of marketing and non-essential communications.

To opt out of future communications, you can:
- Reply "STOP" to any text message.
- Click the unsubscribe link in emails.
- Email privacy@fidelisaero.com with the subject "Unsubscribe".

Opt-out requests are processed within 5 business days. However, you may still receive important operational communications related to booked flights.

SMS Consent & Policy

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Fidelis Aero regarding Customer Care.

Consent is not a condition of purchase.
Message frequency varies based on communication needs.
Message & data rates may apply.
You can reply STOP to unsubscribe at any time or HELP for assistance.
No mobile opt-in information will be shared with third parties.

13. Changes to These Terms

Fidelis Aero reserves the right to update these Terms and Conditions at any time.

Changes take effect immediately upon posting on this page.
Continued use of the website constitutes acceptance of the updated terms.

14. Contact Us

For questions regarding these Terms and Conditions, please contact:

Fidelis Aero
Email: privacy@fidelisaero.com
Phone: (833) 432-8424
Website: www.fidelisaero.com